A & Double-Poo

My boyfriend and I decided to try out the A&W in Summerside for the first time since it's opening.  We both had eaten at A&W before in other cities so we expected the same here.

We ordered each a Baby Burger.  One with extra pickles and onions, and the other as is.  There were 4 staff members working and about 5 customers backed up waiting for short orders.  I expected it to be a fast transaction and we would leave with onion breath and satisfied.  Not so much.

After about 15 minutes we got our small, individually wrapped burgers and headed to the neat little tables outside to eat.  Neither one of the burgers were marked so we had to inspect them to see whose was whose.  They were both identical with only ketchup, toasted buns and a small meat patty.  Well that set me off.

I marched (well, maybe walked) back inside and informed the young, spaced out looking cashier that there were no pickles OR onions on my burger.  She didn't apologize, just turned to the supervisor who seemed to be the only one doing anything to keep the "show" running, with a quizzical look on her face. The supervisor took my burger and sent it back to the burger-making-station demanding for there to be pickles and onions added to my burger and called them out on their mistake.  People make mistakes, I can understand that, so I stood there waiting for my burger with a nice, polite smile on my face.

Another 5 minutes pass while they fill some more orders without correcting mine first - which in my opinion would have been pretty simple and quick.  The supervisor calls to the back looking for my burger which then appears in the metal tray that sorts the burgers to be given to the right customer. The supervisor took my burger and held it up to the burger making people to confirm my extra condiments were added - they took the burger back AGAIN and "fixed" it.  The supervisor turned to me and mouthed "I told them 5 times!".

I was then given my burger with a smile, a nod and a statement -"Sorry for the mix-up, I would give you some apple turnovers, but we don't have any!"

WHY WOULD YOU BOTHER TELLING ME THAT!?

I scurried outside to meet Neil and finally eat.  He was already finished by this time.  The burger was decent in the end but not worth my time.